FAQ
SHIPPING & DELIVERY
How fast will I receive my Silk Sync gear? We offer three shipping speeds to keep you connected across the USA:
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Express Shipping: $20 (3-6 business days) – For when you need that upgrade ASAP.
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Standard Shipping: $10 (7-14 business days)
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Free Standard Shipping: $0 (7-14 business days) – Available on qualifying orders.
When will my order ship? We move fast! Most orders are processed and shipped within 1-2 business days. You’ll receive a tracking number via email as soon as your package is on its way.
Do you ship to P.O. Boxes or APO/FPO? Yes, we ship to all valid residential and business addresses within the United States, including P.O. Boxes and military addresses.
COMPATIBILITY & CARE
How do I know if an accessory fits my device? We provide a detailed "Compatibility List" on every product page. Please double-check your device model (e.g., iPhone 15 Pro vs. iPhone 15) before purchasing. If you’re unsure, feel free to contact us!
How do I clean my Silk Sync accessories? For most products, a simple wipe with a damp, lint-free cloth will do the trick. For leather items, we recommend using a specialized leather conditioner to keep the "silk" feel alive.
RETURNS & EXCHANGES
What is your return policy? We want you to love your tech setup. If you’re not 100% satisfied, we accept returns of unused items in their original packaging within 30 days of delivery.
What if I received a defective item? We stand by our quality. If your product arrives with a defect, please email us at info@silksync.myshopify.com with a photo within 48 hours, and we will send a replacement immediately at no cost to you.